Eight Barriers to Effective Critical Thinking as a Manager
Could barriers to successful critical thinking be preventing you from making more
effective and innovative decisions, especially as a manager?
All too often we fall prey to patterns of thought that are comfortable to us without
analyzing their effectiveness. When this happens we may not get the desired results
because we haven’t asked the right questions or asked enough of them to arrive at
the best response to a problem.
Researchers and management specialists have identified more than 100 different barriers
that prevent effective critical thinking, but there are eight roadblocks that all
executives should burn into their memory. To help remember these eight, here is
an acronym for them – CAT MAGIC.
- Confirmation bias – bending evidence to fit one’s beliefs. How many times do executives
look for information that supports their point of view as opposed to seeking evidence
that is individually or group “neutral?” The best way to fight this natural temptation
of confirmation bias is to actively seek information that disproves your beliefs.
- Attribution (or self-serving) bias – the belief that good things happen to us because
of internal factors and bad things happen to us because of external factors, while
the reverse is true with others. This bias causes us to pigeonhole the actions of
others, especially bad behavior, as strictly the fault of the individual and not
circumstances.
- Trusting testimonial evidence – the fallacy of believing information from someone
else, even if there is no evidence to support their statements. Studies have consistently
shown individuals are more likely to buy something on the recommendation of others
than the strength of advertising or some other marketing effort, yet how many of
those same people actually know the veracity of those recommendations?
- Memory lapses – while this barrier seems on the surface to be fairly self-explanatory
(everybody has gaps in memory), its danger lies in the common human trait of filling
in the memory gaps with information that may or may not be true. In other words,
we make things up as we go along, which often prevents us from arriving at more
fact-based decisions.
- Accepting authority without question – a behavior documented by the famous experiments
of researcher Stanley Milgram in which many people were willing to administer increasingly
more powerful shocks to other people on the orders of an authority figure, even
though they weren’t sure it was the right thing to do. This critical thinking failure
continues to manifest itself today in the blind acceptance to people with questionable
degrees or expertise.
- Generalizing from too few observations – a common practice in consumer marketing
where a small group of people in a focus group determine the direction of multi-million
dollar ad campaigns, even though the opinions of those people cannot be projected
onto a larger population. The same occurrence happens when a small group of executives
or board members discuss an issue. We must constantly resist the temptation to take
these informational shortcuts. For example, one way to counter the built-in bias
of small groups is to seek out the unvarnished input from employees lower on the
organizational chart.
- Ignorance and the failure to admit it – a trait that leads to fabricated information
and wild speculation. Nobody wants to look foolish, so instead of admitting his
or her lack of knowledge a person may fake it and then explain the fakery in a way
that makes it seem true. Beware of those who are quick with answers or slow to admit
they don’t know something.
- Coincidence (or the Law of Truly Large Numbers) – the mistaken belief that pieces
of information have causality when, in fact, they are the result of a pure coincidence
or the law of large numbers. Any large block of data will show connections, but
those connections most likely have no other meaning. For example, some hospital
CEOs will likely have red hair, but no other link can be made between being a CEO
and red hair. Yet, we often attach causal links to events or date where no links
exist.
Like any other behavior in life worth doing, good critical thinking is all about
turning ideas into habitual behavior. You first have to recognize that your critical
thinking skills might not be up to par and then you must go about improving them.
Only when you start applying those news skills again and again to a variety of circumstances
will the skills stick and generate results. Critical thinking must become a force
of habit for top leaders, much like their breathing. It must become part of your
leadership core.
Author: Gene Pinder is the assistant director of executive programs in the Department
of Health Policy and Administration at the University of North Carolina-Chapel Hill.
www.futurehealthexecutives.org
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